Products

Shipping Policy

ZASA offers delivery services to customers in many regions around the world. Orders are processed and shipped within 1-3 business days, delivery times vary depending on the region. Domestic deliveries usually take 2-5 business days, while international deliveries may take 7-14 business days depending on the region. We work with logistics partners such as DHL and Japan Post to ensure that your items are delivered safely and quickly.

If you have any questions regarding shipping, feel free to contact our customer support:
Email: shipping@zasa.co.jp

Contact Information

If you have any questions, feedback or suggestions, please feel free to contact us via the following methods:
Email: support@zasa.co.jp
Phone: 036-457-8383
Business hours: Monday to Friday 9:00 to 18:00 (Japan time)

terms of service

Thank you for using ZASA's products and services. By using this website or purchasing products on our platform, you agree to the following terms and conditions:

- Please provide accurate personal and shipping information to ensure your order is completed.
- Product prices and availability information are subject to change, so the information at the time of ordering is valid.
- Custom made products (such as products with engraved names) cannot be changed or cancelled once the order has been confirmed. Full payment is required at the time of ordering.
- Once your item has shipped, you will receive a notification email with tracking information.

For detailed terms of use, please see the Terms of Use page.

Privacy Policy

At ZASA, we value your privacy. ZASA only collects your personal information when necessary and strictly protects the security of that information. Your data will only be used to process your order, deliver your products, and improve our services. We will not share your personal information with third parties unless required by law.

If you have any privacy questions or requests, please contact our Privacy Officer:
Email: privacy@zasa.co.jp